Refunds Policy outlines the terms and conditions for returning products and receiving refunds from our ecommerce clothing store ("we," "us," or "our") for both orders within India and international orders outside India. By placing an order with us, you agree to comply with this Return & Refunds Policy.
  1. Eligibility for Returns
    1. Condition of the Product: To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition with all tags and labels intact. We reserve the right to refuse a return if the product does not meet these criteria.
    2. Return Timeframe: You must initiate a return request within 10 days of receiving the product. After this timeframe, we may not accept the return.
  2. Return Process
    1. Return Authorization: To initiate a return, please contact our customer support team and provide the order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
    2. Shipping the Return: You are responsible for shipping the product back to us. Please ensure that the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping method for your return shipment and retaining the proof of shipment.
  3. Refunds
    1. Refund Eligibility: Once we receive and inspect the returned product, we will determine its eligibility for a refund. If the product meets the return criteria, we will proceed with the refund process.
    2. Refund Method: The refund will be processed using the same payment method used for the original purchase. Please note that the refund may take a certain amount of time to reflect in your account, depending on your payment provider's policies.
    3. Non-Refundable Items: Certain items may be non-refundable, such as products marked as final sale, intimate apparel, swimwear, or personalized/customized items. We will clearly indicate such non-refundable items on our website.
  4. Refunds for International Orders
    1. Return Shipping Costs: For international orders, the customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable and insured shipping method for your return shipment.
    2. Customs and Duties: Please note that we are unable to refund any customs duties, taxes, or other fees paid at the time of importation. These charges are the responsibility of the recipient and should be settled with the respective customs authorities.
  5. Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired product.
  6. Contact Us: If you have any questions or concerns regarding our Return & Refunds Policy or need assistance with a return or refund request, please contact our customer support team through the provided channels on our website.
Last updated: 28-06-2023
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